Shipping & Returns
Shipping Policy
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1. Shipping Locations:
We deliver across India to ensure everyone can access our vegan and sustainable products.
2. Processing Time:
Orders are processed within 1-2 business days and shipped promptly.
3. Delivery Time:
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Metro Cities: 3-5 business days
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Non-Metro Areas: 5-7 business days
4. Shipping Charges:
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Free shipping for orders above ₹999.
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Standard shipping fee applies for orders below ₹999.
5. Tracking:
Customers will receive a tracking link via email/SMS once the order is shipped.
6. Support:
For queries, contact us at support@greennestindia.com.
Return & Exchange Policy
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1. Eligibility for Returns/Exchanges:
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Products can be returned or exchanged within 7 days of delivery.
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Items must be unused, in original packaging, and accompanied by proof of purchase.
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Excludes perishable items (e.g., plant-based foods) for hygiene reasons.
2. Process:
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Email us at returns@greennestindia.com with your order details and reason for return/exchange.
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Our team will guide you through the process and arrange for pickup if eligible.
3. Refund:
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Refunds will be processed within 7-10 business days once the product is inspected and approved.
4. Exchange:
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Exchanges are allowed for defective or incorrect items.
5. Non-Returnable Items:
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Gift cards and clearance sale items are non-returnable.
6. Support:
For assistance, contact us at support@greennestindia.com.